Pick a Product
Browse By Bug

Frequently Asked Questions

If your pet consumed part of a RESCUE! product, please visit our Pet Safety page.

We recommend using one of these enzyme-based products to clean and remove the odor:

  • Tide, Oxydol, or Gain for Clothes and Hands
  • Odor Mute for Concrete and Patio Bricks
  • Nature's Miracle
  • Petzyme
  • Simple Solution Pet and Odor Remover
  • One Earth Natural
  • Biokleen Bac Out
  • White Vinegar Rinse; Mix Half & Half with Water
  • Baking Soda, Vinegar and/or Lemon Juice

Probably not. All of our outdoor traps that use chemical attractants are made for outdoor use only. When used inside, these traps will not be very effective. This is because the attractant scent will concentrate in the area due to the lack of airflow indoors. This then makes it harder for insects to find the trap becasue they won't be able to locate the source of the attractant. There's also a chance that you could attract more insects into your home, making your problem worse!

Our only products that are made for indoor use are our Indoor Fly TrapStik, Fruit Fly Traps, Spider Traps, Ant Baits, and Pantry & Birdseed Moth Traps.

We have different placement recommendations for our different traps below. If your trap is in a good area and isn’t catching anything, wait at least 3 days to see if anything changes and move it to a new area with different sun and wind patterns if you still aren't catching anything. If you continue to have issues catching insects please contact us and we'll do everything we can to help!

WHY Trap, Disposable Yellowjacket Trap, Reusable Yellowjacket Trap:

Hang outdoors and at least 20 feet from any nests, other traps, and areas with human activity. It is also best to hang the trap in natural areas around trees and bushes because these are areas where insects like to look for food.

Disposable Fly Trap, Reusable Fly Trap, Big Bag Fly Trap, POP! Fly Trap, Fly Trap Max:

Hang outdoors at least 20 feet away from any building entrances, windows, or areas with human activity.

Wasp TrapStik:

Hang wherever wasps are bothering you around your outdoor living areas or next to nests found under the eaves of your house or other manmade structures.

Carpenter Bee TrapStik:

Hang horizontally and as close to the carpenter bee damage as possible, or in the flight path of carpenter bees. Try to hang the TrapStik at the same height as the damage, as carpenter bees are not as likely to be trapped if it is hung below the damage.

Deck & Patio Fly TrapStik and Indoor Fly TrapStik:

Hang wherever there is fly activity. To reduce unintended wildlife catches, the Indoor Fly TrapStik should only be used indoors.

Japanese Beetle Trap:

Hang outdoors and at least 30 feet away from plants that you want to protect.

Fruit Fly Trap:

Place near fruit or food scraps in your kitchen. If you’re not catching anything, you might have fungus gnats or drain flies.

Queen yellowjackets emerge during the first warm days of spring. We recommend setting your traps when daily high temperatures reach at least 55F for 3-5 days in a row. Setting your traps when temperatures are starting to stay consistently warm can increase your chances of catching queen yellowjackets, which can prevent nests from being established near your property. 

There may be a few reasons why your trap isn't catching:

  • You might have wasps instead of yellowjackets. These are different insects that are attracted to different things, and wasps won’t be attracted to our Yellowjacket Traps. You can review their differences here.
  • If you have yellowjackets, try moving your trap to a new area. We recommend hanging the trap outside and at least 20 feet from any nests, other traps, and areas with human activity. It is also best to hang the trap in natural areas around trees and bushes because these are areas where insects like to look for food.
  • If you’re still having trouble catching yellowjackets after 3 days in a new spot, please contact us we’ll do our best to help!

Where have you placed your trap? Our water-based fly traps are made for outdoor use only, and won’t be very effective when used inside. Be sure to place your trap outdoors and at least 20 feet away from any building entrances, windows, or areas with human activity.

Does your trap produce a strong smell? The attractants should produce a strong smell that is highly attractive to flies, but if you can’t smell anything or if the smell is weak, please contact us and we’ll make it right!

Our outdoor Fly traps are also designed to only catch species of house and nuisance flies, and won't be effective on biting flies, fruit flies, or gnats.

Refills are usually available wherever you originally purchased your trap. You can also find other stores that carry our products near you at our Where to Buy page. If you're having trouble finding refills locally, or if your store is sold out, you can also find them through one of our online retailers.

Our attractants won't expire as long as your traps or refills are stored inside at room temperature. Extended periods with hot or freezing temperatures in a shed or garage can lower the attractant's effectiveness.

We understand that this is unsettling, but as with any kind of water-based fly trap, maggots can be born inside traps from time to time. However, maggots and flies shouldn’t escape from our traps, and you can continue to use your trap as normal.

If you’re still concerned, you can close your trap’s cap for a few days to allow everything inside to expire.

While they look similar, wasps and yellowjackets are different species of insects that will be attracted to different things. Knowing which one you have will help determine which trap is best for you. We have more infromation about their differences in this Latest Buzz post.

After desired use and reuse, traps can be recycled. The jar is PET (#1) and the lid is PP (#5). Contact your local recycling center to determine if these plastics are recyclable in your area.

Have another question? Please contact us and we'll do our best to help!