Amazon Customer Support

Issues with Amazon Orders

We’re sorry to hear you’ve had an issue ordering RESCUE! Products on Amazon. If your Amazon order was: 

• The wrong item.

• The wrong number of items.

• Damaged, crushed, or otherwise rendered defective due to method of shipping.

Please return your order using Amazon’s order return procedure: 
Return Items You Ordered 

If your return request is not accepted, please request an A-to-Z Guarantee Refund directly from Amazon by following these instructions: 
Request an A-to-Z Guarantee Refund 

If you are dissatisfied with your Amazon ordering experience, we encourage you to leave seller feedback here:
Leave Amazon Seller Feedback 

Our warranty coverage includes: 
 

• Defects that occurred during the manufacturing process. 

• Missing parts or trap components.  

• We are also happy to provide product advice and troubleshooting help. 

If you believe the issue with your Amazon order falls under our warranty coverage, please email us at info@rescue.com and we will get back to you during regular business hours. For best service, please specify which product you are using and the city/state/province where you live.