Issues with Amazon Orders

We’re sorry to hear you’ve had an issue ordering RESCUE! Products on Amazon. If your Amazon order was: 

  • The wrong item.

  • The wrong number of items.

  • Damaged, crushed, or otherwise rendered defective due to method of shipping.

Please return your order using Amazon’s order return procedure: 
Return Items You Ordered 

If your return request is not accepted, please request an A-to-Z Guarantee Refund directly from Amazon by following these instructions: 
Request an A-to-Z Guarantee Refund 

If you are dissatisfied with your Amazon ordering experience, we encourage you to leave seller feedback here:
Leave Amazon Seller Feedback 

Our warranty coverage includes

  • Defects that occurred during the manufacturing process. 

  • Missing parts or trap components.  

  • We are also happy to provide product advice and troubleshooting help. 

If you believe the issue with your Amazon order falls under our warranty coverage, please email us at and we will get back to you during regular business hours. For best service, please specify which product you are using and the city/state/province where you live.